Eligibility Window
Refund requests must be submitted within 14 calendar days of delivery confirmation.
Refund Policy
Last updated: March 1, 2026
We want you to be confident in every purchase. This page explains when refunds are available, how returns work, and where to contact us for order issues.
Item Condition
Returned items must be unworn/unused, unwashed, and in original packaging with all tags attached where applicable.
Non-Returnable Items
- Final sale and clearance items.
- Gift cards and digital products.
- Items with obvious signs of use beyond try-on.
- Products missing original components/accessories.
How To Request
- Email your order number and reason to info@vinylneverdies.com.
- Wait for return authorization and instructions.
- Ship the approved return with tracking.
- Once inspected, we issue refund confirmation by email.
Return Shipping
Return shipping costs are generally customer responsibility unless the item arrived damaged, defective, or incorrect.
Refund Timelines
After return inspection, approved refunds are typically processed within 5 business days. Bank/card posting times may vary by provider.
Damaged or Incorrect Items
Contact us within 48 hours of delivery with photos of packaging and item condition so we can prioritize replacement or full refund options.
Exchanges
Exchanges depend on inventory. If a requested replacement size or color is unavailable, a refund may be issued instead.
Contact
Refund questions: info@vinylneverdies.com
Related pages: Support and Privacy Policy.