Overview
We process information to fulfill orders, provide customer support, improve our services, prevent abuse, and comply with legal obligations.
Privacy Policy
Last updated: March 1, 2026
This policy describes how Vinyl Never Dies collects, uses, stores, and protects personal information when you visit, purchase from, or contact us. It also explains how to request access, correction, deletion, or restriction of your data.
Data We Collect
- Identity and contact data: name, email, shipping and billing address.
- Transaction data: order details, product selections, payment status (not full card details).
- Technical data: IP address, browser type, operating system, device identifiers.
- Usage data: visited pages, click patterns, referral URLs, session diagnostics.
- Support data: communications sent through email or support forms.
How We Use Data
- Process and deliver orders, returns, and refunds.
- Respond to support requests and operational notices.
- Detect fraud, abuse, security events, and policy violations.
- Analyze performance and improve product, design, and checkout flows.
- Meet legal, tax, and regulatory requirements.
Data Sharing
We may share information with payment processors, hosting providers, analytics platforms, fraud-prevention vendors, shipping/logistics partners, and legal authorities where required.
Cookies & Tracking
We use essential cookies for core functionality and may use analytics cookies to understand usage trends. You can control non-essential cookies in browser settings where applicable.
Retention
We retain personal data only as long as necessary for the purposes above, including legal and accounting retention periods, dispute resolution, and security investigations.
Your Rights
- Access a copy of the personal data we hold about you.
- Correct inaccurate or outdated data.
- Request deletion where legally permitted.
- Object to or restrict specific processing.
- Withdraw consent where processing is consent-based.
Security
We apply technical and organizational safeguards intended to protect personal data against unauthorized access, alteration, disclosure, or destruction. No system can be guaranteed 100% secure.
International Transfers
If data is transferred across borders, we use safeguards designed to maintain legal protections consistent with applicable privacy laws.
Children's Privacy
Our services are not directed to children under 13. If you believe a child provided personal data, contact us and we will investigate and remove data where required.
Policy Changes
We may update this policy periodically. Material changes will be posted here with an updated effective date.
Contact & Requests
For privacy questions or data requests, contact info@vinylneverdies.com.
You can also return to Support to reach our other contact channels.
For returns and reimbursements, see our Refund Policy.